Our Refund Policy

 

**ALL NEW RETAIL & USED MISCELLANEOUS TACK & EQUIPMENT ITEMS SALES ARE FINAL**

Saddles

Saddles purchased via "Best Offer" or otherwise at a discount are not eligible for return. They are a FINAL sale.

If you wish to return an eligible saddle, you must notify Equestrians Anonymous at Jeffrey's Horse and Hounds, LLC within the Trial Period of five days. Intent of return and tracking number must be emailed to info@equestriansanonymous.com by close of business on the fifth trial day. Lack of notification before the end of the Trial Period will indicate final purchase. 

Should an extension of the Trial Period be required due to schedule with fitter, trainer, or a problem with the horse, please notify Equestrians Anonymous at Jeffrey's Horse and Hounds, LLC before the end of the Trial Period to discuss extension period a fee of $50.00 per a days will be charged for extensions over the trial period. 

Customer is responsible for the cost of shipping and insuring the returned saddle. We highly recommend insuring your saddle. All refunds will have the cost of original shipping + the 4% bank transaction fee deducted.

Saddles must be returned to Equestrians Anonymous at Jeffrey's Horse and Hounds, LLC in the same condition as shipped to customer. If saddles are returned dirty or in need of conditioning, there will be a minimum $25 cleaning fee. Additional fees may be assessed at Equestrians Anonymous at Jeffrey's Horse and Hounds, LLC's discretion. For any and all cosmetic and structural damage We will consider the saddle sold to you and NO refunds will be given.  

Saddles must be shipped back in secure packaging equal to or greater than arrival from Equestrians Anonymous at Jeffrey's Horse and Hounds, LLC. This means that saddles must not be bent, compressed, rolled, crushed, etc. Saddles must be wrapped in a clean plastic bag and packaged with sufficient material to prevent the saddle from shifting in transit.

Check out our  and contact us if you have questions about the trial process or about your saddle purchase. 

 

**WE ONLY ACCEPT UPS & FedEx**

All saddles over $500..00  include a trial and are eligible for return when purchased at asking price.  

If a saddle needs to be returned after a trial, the applicable refund will be processed after an inspection by our certified saddle fitters is completed. Automated confirmation of the refund will be sent to the email provided at time of purchase. If you are returning a saddle from a local trial, receipts are available upon request, but please keep in mind an inspection must be done by a manager on duty when they are available.



Miscellaneous Items (non-saddles)

All sales final on any item that is not a saddle.  ("Best Offer" saddle sales are final & Saddles priced under $500.00

Cancelled Orders

If you cancel your order after it has shipped, please ship the saddle back to us. You will be charged the standard restocking fee of $50. ( you will be responsible for shipping back to JHH)

Sale items

Sale items cannot be refunded. This includes saddles sold via "Best Offer" and saddles sold as part of a sale or Priced under $500.00

Shipping Your Return

Return:
Equestrians Anonymous at Jeffrey's Horse and Hounds, LLC
71 Main St. Unit 3
Carver, MA 02330

Depending on your location, the time it may take for the exchanged product to reach you may vary. Please follow shipper’s tracking information for delivery details.