Saddle Trials & FAQ

Saddle Trial Information & FAQ

All saddles over $750 include a trial and are eligible for return when purchased at asking price.

How long does the trial period last?

Local saddle trials last 3 days, and the trial begins the day after you pick up the saddle from the store.

Shipped saddle trials begin the day after you receive the saddle and lasts for 5 days. You have the option to return the saddle for a refund within the trial period. Click Here for return and refund policy

Note: Saddles purchased through "Best Offer" or below listed price are for a FINAL SALE ONLY and NOT subject to a trial period with return option. ONLY saddles purchased at current asking price include a 5 day trial with return option.  Click Here for return and refund policy

Click Here  How do returns & refunds work?

Click Here  for return and refund policy

Click Here How do local trials work?

To trial a saddle found in-store, a sales associate will assist you with the necessary paperwork. Local trials are 3 days long, beginning the day after picking up. Saddles are paid in full PRIOR to take a saddle on trial. If you cannot provide this, you will not be eligible to take a saddle out on trial locally. A Charge for the amount of the saddle will be placed on the card, and can be voided should the saddle be returned. 

How do shipped trials work?

For a shipped trial, saddles are paid for in full PRIOR to shipment. If you decide to return the saddle during your trial period, then you must ship back at your expense. A refund is processed for your return after the saddle arrives back to us.  Click Here for return and refund policy

Saddles purchased via "Make an Offer" are for a FINAL SALE ONLY with no return option for a refund. These saddles are not eligible for a shipped trial.  

**PLEASE NOTE: If a saddle is on trial and shipped back, customers are responsible for the 4% bank transaction fee and the cost of original shipping**

Please contact us with any questions concerning shipped trials.

 Click Here for return & refund policy

 Click Here for shipping costs

Can you put a saddle on hold?

In order to reserve a saddle, you must purchase the saddle prior to shipment or local pick-up. We do not place saddles on hold. If you would like to purchase a saddle to pick up locally from the store, you can go online and order the saddle where there is an option for "Pick Up" at checkout. You can also call the store and place your order over the phone.

Can I ride in the saddle?

Yes! Please feel free to ride in the saddle you have on trial, try it on different horses, and have others evaluate its suitability for your horse. Saddle(s) are expected to be kept and returned in the same condition as they left. A cover must always be kept on the saddle(s) when not in use, and the saddle must be stored properly and safely. 

Saddles may NOT be altered or adjusted during the trial period. Saddles with adjustable trees may NOT be adjusted during trial period. Saddles with an exchangeable gullet may NOT have the gullet plates changed out. If you would like a different gullet plate in the saddle, we will change it for you by request. If a saddle is altered, the saddle becomes owned by Buyer and full sale price of saddle plus applicable taxes and fees will be charged.

Can the trial period be extended?

If you are taking a saddle for a local trial, please discuss with a member of our Team the possibility of purchasing the saddle with a week-long return period. Otherwise, saddle trial periods are firm at 3 days for local trials and 5 days for shipped trials. 

Should I clean the saddle before returning it?

Please do with the following in mind. We recommend using a slightly damp clean cloth to wipe off dirt, dust, and sweat, and a product like Tack Butter to further clean and condition the saddle. Please do not use traditional saddle soap or any harsh cleaners. Any cosmetic or structural damage or uncleanliness will be subject to cleaning or repair fees starting at $25 up to the full price of the saddle(s).

What happens if I am late returning the saddle?

For local trials, each day after day 3 of the trial will result in a $10 late fee charged from your card. Upon the close of business (5pm EST) on the 7th late day, the saddle(s) will be considered sold and the credit card written on this contract will be charged for the full amount of the saddle(s) plus all late fees and applicable taxes. This sale will be considered final- no returns, refunds, or exchanges will be allowed.

For shipped trials, you must notify us of your intent to return the saddle before the end of the 5th day of the trial. Clients are responsible for the cost of return shipping. If you fail to notify us of your intent to return the saddle by the close of business (5pm EST) on the 5th trial day, the sale will be considered final - no returns, refunds, or exchanges will be allowed. 

Terms and Conditions

Contingent upon full compliance with these Contract Terms and Conditions, Interactive Promotions Group (IP Group) hereby agrees to reimburse

  • the Client named on the Contract up to the specified maximum prize value if an eligible contestant successfully completes the said Promotion on
  • the date(s) and at the location specified. The rights and obligations of the parties to the Contract are exclusive to the contracting parties, may
  • not be assigned, transferred, or delegated, and are not intended to create any third-party beneficiary rights for any contestant in the promotion.

Contestant Notification & Selection:

  • 1. Contestant(s) must be randomly selected by the Client.
  • 2. No one contestant may be selected to participate on more than one (1) occasion. The individual selected CANNOT choose another person to participate on his/her behalf.
  • 3. Current or former employees, family members, agents, successors or assignees of the Client or any promotional agency involved with this promotion shall be INELIGIBLE to participate.
  • 4. Client agrees to keep a list (or sign-up sheet) of contestants that include their first and last names.
  • 5. Contestant(s) shall not be permitted any practice, warm-up, or qualifying rolls/throws, at any time after his/her notification of participation in the promotion until the actual prize roll/throw. Witnesses & Video Recording:
  • 6. Two Client representatives or officials shall serve as witnesses and shall supervise the event. The Client representatives are responsible for the contestants understanding of the terms and conditions of this promotion.
  • 7. Important: Client/Member Must Videotape The Entire Promotion Activity and Must Maintain a Sign-up Form Listing All Contestants. It is imperative that the individual operating the video camera shows the contestant’s body position in relation to the various demarcation lines as well as the dice coming to rest for each roll. The Client should assure that the video camera is properly functioning; failure to conform to this requirement can cause a claim to be denied. Contest:
  • 8. In order to qualify for prize reimbursement, promotion contestants must thoroughly shake the dice before rolling them. Then successfully roll/throw, from within the nontransparent dice cup provided, all of the dice at once onto a smooth playing surface with the skyward side coming to rest as follows:
  • Prize Value Die #1 Die #2 Die #3 Die #4 Die #5
  • $10,000.00 H O R S E
  • 9. Each die must come to rest a minimum of three (3) feet from where the roll throw was initiated and make a minimum of two (2) complete rotations prior to coming to rest.
  • 10. Any die that is stacked or leaning in any fashion or that falls off of the rolling surface will void the roll/throw and the contestant will be allowed a replacement roll/throw of all of the dice.
  • 11. The total number of contestant(s) must not exceed: 150 on 05/10/2024.
  • 12. IP Group will cover a maximum of one (1) prize only. If there is more than one valid winner, it will be at the Client’s discretion as to how to award the prize.

Equipment:

  • 13. IP Group will provide the Client with five (5) customized dice as follows:
  • Die #1 Die #2 Die #3 Die #4 Die #5
  • Side 1 H O R S E
  • Side 2 Dots Dots Dots Dots Dots
  • Side 3 Dots Dots Dots Dots Dots
  • Side 4 Dots Dots Dots Dots Dots
  • Side 5 Dots Dots Dots Dots Dots
  • 14. Client agrees that any tampering with the dice will be a violation of this contract and shall cause any claims to be denied.
  • The Client understands that IP Group will take whatever legal action necessary to protect its interest in said promotion.
  • Claims:
  • 15. Claims notification: Immediate telephone and written notification by Client to IP Group at (888) 882-5140 and
  • info@interactivepromotions.com must be reported no later than the close of business on the first business day after the promotion.
  • 16. Proof of Claim: The following documentation will be furnished by the client to IP Group within 30 days of the contest date as proof of a prize
  • claim (IP Group will furnish forms): All dice used in the promotion; Affidavits of the two Promotion Officials; Affidavit of the Winner; Affidavit of the
  • Video Operator along with the Videotape of the entire promotional activity.
  • 17. Investigation: Upon receipt of Proof of Claim, IP Group may conduct a reasonable investigation, including but not limited to requiring the
  • 3553 West Chester Pike #418, Newtown Square, PA 19073
  • Phone (888) 882-5140 | info@InteractivePromotions.com | www.InteractivePromotions.com
  • Page 2 of 3
  • Client to produce the Video Camera Operator, the Winner, and/or the Promotion Officials for polygraphic examination as a condition to payment
  • of the claim if, in the sole opinion of IP Group, such an examination is warranted by the facts.
  • 18. Choice of Law, Disputed Claims, Venue, and Attorney’s Fees: Any and all disputes between the Client and IP Group or its
  • underwriters shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws, and
  • submitted to binding arbitration in accordance with the rules of the American Arbitration Association and pursuant to the
  • provisions of the Pennsylvania Uniform Arbitration Act. The venue for such arbitration shall be in Delaware County,
  • Pennsylvania. The Client agrees to pay all expenses associated with any such Arbitration. In the event IP Group or its underwriters prevails at
  • Arbitration, Client agrees to pay IP Group and its underwriters all reasonable attorney’s fees. The Client acknowledges responsibility to make
  • contestant(s) aware of the requirement.

We reserve the right to refuse service entry to anyone for any reason.